Shipping policy
SHIPPING POLICY
Products will be delivered to the address indicated by the user when placing the order within approximately one to seven business days after they leave the Sexitive España warehouse, depending on the destination.
Sexitive España assumes no liability if the product is not delivered due to false, inaccurate, or incomplete information provided by the user, or if delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the user's absence or the product being held in customs.
Sexitive España does not guarantee that delivery of orders will be made at specific, concrete times. If the buyer indicates a specific delivery date or, within that date, expresses a preference for a specific time slot, this is understood to be indicative only.
Delivery times are approximate, although Sexitive España strives to adhere to them on an ongoing basis. There are no order pickup or delivery services on Saturdays, Sundays, and holidays, which will affect the estimated delivery dates.
1. Delivery Times and Shipping Costs
Shipping costs and approximate delivery times are provided during the checkout process, depending on the destination and shipping method chosen.
2. International and Domestic Shipping Policy
Shipments are made from mainland Spain; therefore, any shipment outside the European Union must clear customs. Our shipments are made under the DAP incoterm, which means that the shipping costs reported do not include customs processing fees at the destination, taxes, and duties. These costs will be informed by the carrier at the time of delivery and are the responsibility of the recipient.
Shipping costs include transportation, insurance, and customs clearance at origin (Spain). If your order clears customs, we are not responsible for any additional costs.
Q: Do I Have to Pay Customs Duties When I Receive My Package?
A: For orders to the Canary Islands and countries outside the European Union, prices are listed without taxes. These orders are subject to the taxes and customs duties of the destination country.
These fees and processing fees are the responsibility of the customer/consignee. They must be paid to the carrier at the time of delivery. The customer is responsible for paying all government taxes, administrative fees, and customs duties charged by the carrier when using the website or making a purchase.
3. Incidents
Q: What happens if I am not at the shipping address when the package is delivered?
A: You must contact customer service at ventas@sexitive.eu.
Q: Can I change my shipping address after placing an order?
A: All orders are processed very early. Therefore, once a purchase is made, it cannot be changed. If you experience this issue, you should contact customer service at ventas@sexitive.eu.
Q: Did you receive my order in poor condition? What should I do?
A: You should contact customer service at ventas@sexitive.eu.
Q: I haven't received my order. What should I do?
A: You should contact customer service at ventas@sexitive.eu.
5. Exchanges and Returns:
Q: How does the Return Policy work?
A: At Sexitive Spain, we like to keep things simple, so you can return any of our products from the retail area within 15 days of delivery and receive a refund.
To receive your refund, items must be unused and in the same condition as you received them.
Sexitive Spain is responsible for any costs incurred due to errors or failures in our delivery. In the case of a return or exchange, the customer must contact customer service via email at ventas@sexitive.eu.
Q: Can I exchange or return a product?
A: To exchange or return a product, you must contact customer service via email at ventas@sexitive.eu.
Q: When will I receive my refund?
A: Once we receive and review your return, we will send you an email informing you of your refund. It will take approximately 5 business days to reflect your bank account. The refund will be issued to the original payment method used.
6. Canceling Orders
We work quickly to pack and ship your items. This means that your order cannot be modified or canceled once we have processed and/or shipped it. This includes exchanging products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.
Products will be delivered to the address indicated by the user when placing the order within approximately one to seven business days after they leave the Sexitive España warehouse, depending on the destination.
Sexitive España assumes no liability if the product is not delivered due to false, inaccurate, or incomplete information provided by the user, or if delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the user's absence or the product being held in customs.
Sexitive España does not guarantee that delivery of orders will be made at specific, concrete times. If the buyer indicates a specific delivery date or, within that date, expresses a preference for a specific time slot, this is understood to be indicative only.
Delivery times are approximate, although Sexitive España strives to adhere to them on an ongoing basis. There are no order pickup or delivery services on Saturdays, Sundays, and holidays, which will affect the estimated delivery dates.
1. Delivery Times and Shipping Costs
Shipping costs and approximate delivery times are provided during the checkout process, depending on the destination and shipping method chosen.
2. International and Domestic Shipping Policy
Shipments are made from mainland Spain; therefore, any shipment outside the European Union must clear customs. Our shipments are made under the DAP incoterm, which means that the shipping costs reported do not include customs processing fees at the destination, taxes, and duties. These costs will be informed by the carrier at the time of delivery and are the responsibility of the recipient.
Shipping costs include transportation, insurance, and customs clearance at origin (Spain). If your order clears customs, we are not responsible for any additional costs.
Q: Do I Have to Pay Customs Duties When I Receive My Package?
A: For orders to the Canary Islands and countries outside the European Union, prices are listed without taxes. These orders are subject to the taxes and customs duties of the destination country.
These fees and processing fees are the responsibility of the customer/consignee. They must be paid to the carrier at the time of delivery. The customer is responsible for paying all government taxes, administrative fees, and customs duties charged by the carrier when using the website or making a purchase.
3. Incidents
Q: What happens if I am not at the shipping address when the package is delivered?
A: You must contact customer service at ventas@sexitive.eu.
Q: Can I change my shipping address after placing an order?
A: All orders are processed very early. Therefore, once a purchase is made, it cannot be changed. If you experience this issue, you should contact customer service at ventas@sexitive.eu.
Q: Did you receive my order in poor condition? What should I do?
A: You should contact customer service at ventas@sexitive.eu.
Q: I haven't received my order. What should I do?
A: You should contact customer service at ventas@sexitive.eu.
5. Exchanges and Returns:
Q: How does the Return Policy work?
A: At Sexitive Spain, we like to keep things simple, so you can return any of our products from the retail area within 15 days of delivery and receive a refund.
To receive your refund, items must be unused and in the same condition as you received them.
Sexitive Spain is responsible for any costs incurred due to errors or failures in our delivery. In the case of a return or exchange, the customer must contact customer service via email at ventas@sexitive.eu.
Q: Can I exchange or return a product?
A: To exchange or return a product, you must contact customer service via email at ventas@sexitive.eu.
Q: When will I receive my refund?
A: Once we receive and review your return, we will send you an email informing you of your refund. It will take approximately 5 business days to reflect your bank account. The refund will be issued to the original payment method used.
6. Canceling Orders
We work quickly to pack and ship your items. This means that your order cannot be modified or canceled once we have processed and/or shipped it. This includes exchanging products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.